FREE UPGRADE Premium 4 Bed at Regal Palms Resort Orlando Florida WIFI (100PL)

Vacation Rental Reviews

• a great setting

  Stayed 3 days in December, 2011

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  Overall satisfaction:

  Jean F from Davenport, fl recommends this vacation rental

  we felt at home from home

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• Review by a guest

  Stayed 7 days in July, 2011

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  a guest from Carmel, IN recommends this vacation rental

  We enjoyed our stay; location close enough to major attractions without being too close. Pool facility is top notch, but needs more supervision. Plenty of space for 4 adults and a small child. Would recommend!

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• vacation 2011

  Stayed 5 days in June, 2011

  • Services from rental manager
    
  • Cleanliness
    
  • Location
    
  • Property condition
    

  Overall satisfaction:

  Karen D from Pittsburgh, PA recommends this vacation rental

  The check in process was a nightmare not only for me but two other families there at the same time. Apparently this facility has more than one website and one site doesn't know what the other site is doing. We were hit with an additional amenities fee which we were completely unaware of. One of the other families didn't even have a reservation in the system even though their credit card had also been billed and they had also made a payment on that card like us. One other family was completely unaware of the 240 deposit which was not billed to them and now they didn't have room on their card for it. They were willing to have it come out of their debit account but not until their pay check had been deposited on Wednesday. Your front desk people refused this even though this couple was booked for the week. It took me 30 minutes to check in. This facility needs to connect those websites or be under one management. Also, people wait along side the gate for those of us that have keys to raise that arm and then they fly throw behind you catching that arm as it comes down. I saw this four times while I was there so its useless to have that system when a management truck also saw someone do this and did nothing about it. I stayed at the Regal Palms 3 years ago and loved it. The villas are really nice and very clean. But when its such a hassle to check in and then get the excuse that we didn't book on the correct website for all the front desk confusion is not very appealing. I would be afraid to use the website again not knowing whether or not it is legit. Your front desk person when I checked out was so very courteous and your maintenance people are really helpful and courteous as well as the pool attendants. I understand the frustration of the front desk check in people but they need to understand a guests frustration especially after they may have driven over a thousand miles to get there and the reservation is not correct. Other than that we truly enjoyed our stay at the

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